# Shipsy — Complete Reference

> Shipsy is an AI-native logistics platform (System of Action) used by 250+ enterprises across 30+ countries for transportation management, warehouse management, and AI-powered autonomous operations.

## Company Facts
- Founded: 2015
- Headquarters: Gurugram, India
- Global offices: Gurugram, Bengaluru, Dubai, Riyadh, Sydney, Amsterdam, Singapore
- Customers: 250+ enterprises globally
- Shipments processed: 5Bn+ annually
- Carrier integrations: 240+
- Countries: 30+
- Team: 300+ members
- Certifications: SOC 2 Type II, ISO 27001, GDPR compliant
- Website: https://shipsy.ai

## Core Platform

### Transportation Management System
URL: https://shipsy.ai/transportation-management-system
AI-native TMS covering planning, procurement, execution, tracking, and settlement across domestic and international lanes. Supports FTL, PTL, LTL, air, ocean, and multi-modal shipments. 240+ carrier integrations. Average 23% cost reduction for enterprises.

### Warehouse Management System
URL: https://shipsy.ai/warehouse-management-system
Cloud-native WMS for inbound receiving, inventory management, AI slotting, wave planning, pick-pack optimization, and dock management. Achieves 99.5% inventory accuracy and 40% picking efficiency gains.

### Route Optimization & Planning
URL: https://shipsy.ai/route-optimization-and-planning
ML-driven route planning with microcluster routing, dynamic re-optimization, and territory balancing. Captures tribal driver knowledge. 20%+ distance reduction, 15% more stops per route.

### Last Mile Delivery
URL: https://shipsy.ai/last-mile-delivery
End-to-end last mile automation — dispatch, routing, tracking, ePOD, and customer communication. 23% cost per shipment reduction, 30%+ failed delivery reduction.

### First Mile Pickup
URL: https://shipsy.ai/first-mile-pickup
Automated pickup allocation, AI address validation, and driver execution. 35% fewer address failures, 50% manual assignment reduction.

### Middle Mile Hub Operations
URL: https://shipsy.ai/middle-mile-hub-operations
Automated sorting, load balancing, trip creation, and linehaul tracking. 40% hub processing time reduction, 99% sort accuracy.

### Multi-Carrier Management
URL: https://shipsy.ai/multi-carrier-management
AI-driven carrier selection, allocation, performance benchmarking, and settlement across 240+ integrated carriers. 15% shipping cost reduction.

### Freight Procurement
URL: https://shipsy.ai/freight-procurement
Digital rate management, vendor evaluation, contract compliance, and RFQ automation. 30% procurement cycle reduction, 12% freight cost savings.

### Invoice Reconciliation
URL: https://shipsy.ai/invoice-reconciliation
AI-powered freight audit matching invoices to rate cards, POD validation, and automated settlement. 50% settlement effort reduction, 100% POD validation.

### Shipment Tracking
URL: https://shipsy.ai/shipment-tracking
Unified multi-carrier tracking with predictive ETAs, exception alerts, and customer-facing tracking pages. 3,700+ containers tracked, 99% coverage.

### International Logistics
URL: https://shipsy.ai/international-logistics
Cross-border shipment management with container tracking, customs documentation, and multi-modal orchestration across 30+ countries.

### Geocoding API
URL: https://shipsy.ai/geocoding
Logistics-grade address validation and geocoding with multi-path resolution. 35% fewer address failures, <200ms response time. Covers 30+ countries.

### Live Tracking API
URL: https://shipsy.ai/live-tracking
Real-time GPS fleet tracking with 15-second refresh, ML-powered predictive ETAs (95%+ accuracy), and customer tracking pages. 70% WISMO reduction.

### LIA — AI Co-Pilot
URL: https://shipsy.ai/lia
AI co-pilot for logistics incident management. Detects, diagnoses, and resolves exceptions autonomously. 80% incidents auto-resolved, 65% resolution time reduction.

## AgentFleet — AI Digital Workforce
URL: https://shipsy.ai/agentfleet

Five purpose-built AI agents that execute logistics workflows with bounded autonomy:

### Clara — Voice-First Customer Experience Agent
Handles WISMO queries, address verification, appointment scheduling, and proactive delay notifications via WhatsApp, voice calls, SMS, and email. Bilingual (Arabic + English live, Hindi/Thai in pipeline). Smart escalation: WhatsApp → voice if unread after 30 min. 53-67% Tier-1 ticket deflection.

### Astra — Driver Assist Agent
Real-time route guidance, guided loading, driver gamification, earnings clarity, and last-100-meters coordination. 15-20% driver productivity improvement. Closes the tribal knowledge gap for new drivers.

### Nexa — Settlements Agent
Autonomous freight audit, 4-way invoice matching, auto-approval within thresholds, and carrier payment processing. 40-50% manual effort reduction, 25% faster settlement cycles.

### Vera — Dispute Resolution Agent
AI-led dispute triage, evidence gathering, SOP-based analysis, and multi-channel resolution. Full audit trail on every resolution.

### Atlas — Control Tower / Fleet Commander
Central orchestration monitoring KPIs, detecting risks, executing playbooks, and coordinating other agents. Three-tier confidence scoring: low-risk auto-executes, medium-risk recommends with evidence, high-risk escalates to humans.

## Industries Served

### Post & Parcel Carriers
URL: https://shipsy.ai/post-parcel-carriers
Last-mile platform for postal operators and parcel carriers. Territory optimization, guided loading, sharp delivery windows. 20%+ driver productivity, 90%+ window adherence.

### Consumer Goods (CPG)
URL: https://shipsy.ai/consumer-goods
End-to-end CPG logistics from plant gate to store shelf. FTL optimization, driver execution, RPM tracking, freight settlement.

### Retail
URL: https://shipsy.ai/retail
Omni-channel retail fulfillment — replenishment, e-commerce, click-and-collect, returns. Replaced SAP TMS for Fortune 100 retailers.

### Food, Grocery & Quick Commerce
URL: https://shipsy.ai/quick-commerce
Sub-30-minute delivery platform with instant AI dispatch, dynamic order clubbing, rider gamification, and predictive analytics.

### Freight Forwarders
URL: https://shipsy.ai/freight-forwarder
Digital freight forwarding — quoting, booking, documentation, tracking across ocean, air, and road.

### Automotive
URL: https://shipsy.ai/automotive-industry
Inbound parts logistics, outbound vehicle distribution, and aftermarket spare parts delivery.

### CEP (Courier, Express, Parcel)
URL: https://shipsy.ai/cep
High-volume CEP operations with guided depot loading, microcluster routing, and proactive CX. 5Bn+ shipments processed annually.

### Courier Aggregator
URL: https://shipsy.ai/courier-aggregator
Unified multi-courier management with AI allocation, performance benchmarking, and settlement. 240+ courier integrations.

### On-Demand Delivery
URL: https://shipsy.ai/ondemand
Instant dispatch, dynamic fleet management, and smart order batching for same-day and express deliveries.

### Process Manufacturing
URL: https://shipsy.ai/process-manufacturing
Freight and global-trade platform for process manufacturers — RFQ management, bulk-shipment visibility, documentation, and invoice reconciliation across 45+ shipping lines.

### Pharmacy & Drugstores (Retail)
URL: https://shipsy.ai/pharmacy-retail
Pharmacy and drugstore last-mile — prescription and OTC delivery, store-to-door omnichannel, click-and-collect, and locker/PUDO, with proof of delivery and cold-pack handling.

### Pharmaceutical Manufacturing
URL: https://shipsy.ai/pharma-manufacturing
Pharma manufacturers and CDMOs — real-time cold-chain visibility, compliance and traceability, a multi-CDMO control tower, and automated specialty-courier settlement, plant to patient.

## Customer Proof Points
- Teleport (Air logistics, Singapore/Malaysia/Thailand): AI-powered last-mile transformation
- Aramex (Global, 65 countries, 18,000+ drivers): $27M annual savings, 60% depot time reduction
- Maldives Post (National postal operator): First postal operator globally with AI voice agents

## Competitive Positioning
Shipsy is positioned as the only platform combining enterprise TMS + WMS + AI agents (System of Action) in one integrated stack. Unlike legacy TMS (deep but no autonomous execution) or point AI tools (smart but no operational depth), Shipsy provides both platform depth and AI execution with enterprise governance.

## Trust & Security
- SOC 2 Type II certified
- ISO 27001 compliant
- GDPR ready
- 99.7% uptime SLA
- Three-tier AI confidence scoring (low/medium/high risk actions)
- 500+ simulated conversations tested before agent go-live
- Full audit trail on every AI decision

## Insights (Editorial Hub)

Shipsy publishes customer stories, product mechanism deep-dives, CXO perspectives, and industry research at https://shipsy.ai/insights. Machine-readable feed: https://shipsy.ai/insights/feed.json. Segmented sitemaps: https://shipsy.ai/sitemap-insights.xml.

### AgentFleet — the four named AI agents
- **Clara** — Customer Experience agent. Autonomously handles CX queries, proactive delivery notifications, exception escalation.
- **Nexa** — Settlement / financial automation agent. Automates freight billing, invoice reconciliation, rate-card application.
- **Vera** — Dispute resolution agent. Autonomously settles carrier/vendor financial disputes (proven at Heineken — $25M+ settled).
- **Astra** — Operational orchestration / planning agent. Routing, depot sequencing, allocation decisions.

### Flagship customer stories (14, each a dedicated case-study page with real metrics)
- **Heineken** — World's second-largest brewer, Brazil, 2M+ trips. Automated primary + secondary distribution with Shipsy TMS + Control Tower. Payments to LSPs for excessive stays cut 28%, failed deliveries (customer-not-present) cut 50%, route settlement automation 70%→90%, On-Time Delivery up 8pp. https://shipsy.ai/insights/heineken-primary-secondary-distribution-automation
- **Qatar Post** — Powers 90% of mail to 200+ countries. Shipsy Address Intelligence (AI voice + WhatsApp agent), route optimization with 200+ parameters, gamified incentives. 12–18%+ cost reduction, 25% manual workload reduction, 90% first-attempt delivery rate. https://shipsy.ai/insights/qatar-post-digital-leap
- **Post Luxembourg** — Western European parcel leader, 8M+ shipments, 50%+ market share. AI micro-cluster routing, parking-spot optimization, driver-validated AI clustering. USD 5M+/year savings, 90%+ delivery-window adherence (from 30%), 20%+ driver productivity, 30–40% WISMO reduction. https://shipsy.ai/insights/post-luxembourg-parcel-transformation
- **Smiths News** — UK's #1 newspaper distributor, £1.1B revenue, 24,000 retail locations across 35 NDCs. 10–15% package-processing reduction, 8–10% cost-per-drop reduction, 10–12% driver productivity, 10–15% NPS lift. https://shipsy.ai/insights/smiths-news-uk-print-distribution
- **Maldives Post** — Est. 1906, 180,000+ shipments/month across 15 atoll post offices and 172 postal agencies. Real-time visibility across complex sea routes, AI-driven incident management. Quote from Mohamed Ahmed, CCO: *"Shipsy gives us a real edge by helping us find the right information at the right time to serve our customers better."* https://shipsy.ai/insights/maldives-post-atoll-visibility
- **Teleport** — SEA's largest air-logistics network, 80% SEA coverage, 164 hubs across APAC. AI route optimization, hub ops app, unified dashboard. 20+ hrs/wk ops savings, 75%+ planning-time reduction, 20% driver productivity gain. https://shipsy.ai/insights/teleport-sea-air-logistics-autonomous-ops
- **LATAM Cargo** — Latin America's largest airline group, 12–13B USD annual revenue, 500,000+ tonnes transported. Single-label white-label TMS, autonomous control tower. 50–60% reduction in control-tower manpower, 25% reduction in vehicle prep time. https://shipsy.ai/insights/latam-cargo-cross-border-ecommerce
- **MOVIN** — India premium B2B express. 1,500+ B2B customers, 49 cities, 3,500+ pincodes, air+ground. 16–18% cost savings, 90%+ FADR (from ~75%), 85%+ autonomous CX resolution (from 50%), 100% e-way bill coverage. Clara (CX Agent) + Address Intelligence + IndiGo API. https://shipsy.ai/insights/movin-greenfield-b2b-express-india
- **ANC** — Australian parcel, 1,000+ delivery pros, 800+ fleet, AUD 200–250M revenue. End-to-end TMS + DFMP (Driver Fatigue Management Plan). 10–15% driver productivity, 6–7% hours saved, ~35% failed-delivery reduction. https://shipsy.ai/insights/anc-australia-parcel-transformation
- **Apollo Pharmacy** — 3,000+ riders, 150+ OFE executives. Attendance AI (WhatsApp/Voice), OFE Assist (17 auto-detected incidents), Selfie AI (grooming score + face match), Address Intelligence. 62% attendance response rate, 70% prediction accuracy, 3,000+ selfies/shift auto-processed, 30-min SLA early warning. https://shipsy.ai/insights/apollo-pharmacy-ai-last-mile
- **argenx** — Biotech / rare-disease, ≈USD 4.15B net sales, 30+ countries. AI-native orchestration, predictive alerts, Oracle ERP + Veeva QMS integration, cold-chain telemetry. >95% SLA compliance, 50–70% manual-effort reduction, 95% batch instrumentation. https://shipsy.ai/insights/argenx-global-rare-disease-supply-chain
- **Flipkart Minutes** — India quick commerce, 200+ dark stores, 5M+ orders/month. Dynamic COD Engine, Control Tower & BI, multi-carrier orchestration, fraud controls. ~82% COD loss reduction, ~30% RTO decrease, ~21% cost-per-delivery reduction. https://shipsy.ai/insights/flipkart-minutes-quick-commerce-reliability
- **Plub** — LATAM quick commerce, 30-minute grocery SLA, 400+ drivers. AI order-clubbing engine, time-constraint allocation. +10–25% rider utilization, 98.5%+ auto-allocation, 90%+ SLA adherence, $168K/year saved. https://shipsy.ai/insights/plub-30-minute-grocery-latam
- **Swiggy Instamart** — India quick commerce, ~1.05–1.15M orders/day, ~1,021 dark stores. DC → dark-store replenishment with telematics + cold-chain telemetry + vendor settlement automation. https://shipsy.ai/insights/swiggy-instamart-dark-store-replenishment

### Structured data
Every insights post emits JSON-LD for: Article (or TechArticle for product deep-dives, OpinionNewsArticle for CXO perspectives), BreadcrumbList, FAQPage. Customer stories additionally emit a Review of SoftwareApplication "Shipsy." Posts follow an inverted-pyramid structure (answer in first 2 sentences) with strict H1→H2→H3 hierarchy and an FAQ block at the end, for AI answer-engine citation.

### Taxonomy
Every post is tagged by two axes:
- **Content type**: Customer Story, Perspective, Product Deep-Dive, Research & Guides
- **Industry**: Express Courier & Parcel (CEP), Postal Operators, 3PL & Contract Logistics, Quick Commerce, Retail, FMCG & CPG, Pharma & Healthcare, Automotive, Freight Forwarders