DMart cut incidental logistics costs 34% and raised customer satisfaction 64% with real-time tracking

DMart operates 375 stores across 12 states in India. Without real-time shipment visibility, the team was managing exceptions reactively — leading to SLA breaches, rising incidental costs, and customer complaints that were difficult to resolve.

Results

• 34% reduction in incidental logistics costs
• 64% increase in customer satisfaction scores
• 37% decrease in ETA SLA breaches
• Real-time visibility across all inter-store and DC shipments