Consumer Goods · Last Mile · Efficiency

Eureka Forbes boosted field technician utilisation 35% and improved NPS 50% with real-time visibility

Eureka Forbes handles 1.2M+ field service jobs monthly through 1,800+ partners across 1,500+ Indian towns. Without real-time technician tracking and intelligent job assignment, utilisation was capped and customers had no visibility into service arrival times.

Results

35% increase in field technician utilisation
50% improvement in Net Promoter Score
Single API integration connecting all service provider partners
Real-time technician tracking for customers and ops teams

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