Qatar Post automated last-mile operations to cut costs and raise customer experience across its national network

Qatar Postal Services handles 90% of Qatar's national mail across 30+ branches serving 200+ countries. Manual last-mile operations were limiting rider productivity, creating cost inefficiencies, and making it impossible to give customers real-time delivery updates.

Results

• Last-mile delivery costs reduced through route optimisation
• Rider productivity increased with automated job assignment
• Customer experience improved through real-time tracking
• National visibility dashboards for operations management