A fast-growing on-demand delivery provider faced system breakdown risks from rapid scale and completely manual Cash on Delivery settlement — creating operational fragility at the exact moment the business needed to expand across new cities.
Results
- 25x growth in daily delivery volumes within 6 months
- 99.7% automatic order allocation — zero manual dispatch
- 10-minute grocery delivery achieved at city scale
- Transparent, automated CoD payout systems for all riders