Spencer's Retail, a multi-format retailer with 45+ stores, faced ultra-fast fulfilment demands from quick commerce alongside no real-time visibility into stock movement — causing SLA breaches, shipment errors, and manual exception firefighting.
Results
- 95%+ on-time delivery rate across all formats
- 99%+ inventory accuracy system-wide
- 99%+ order fill rate — near-zero missed fulfilments
- Less than 1% shipment errors across all dispatch points