Senior Director, Customer Solutions

About the role

Shipsy runs the logistics operations of some of the world’s largest enterprises — Aramex, DPD, Heineken, Coca-Cola, LATAM Cargo. These customers don’t buy a licence; they run their operations on our platform. Going live with Shipsy is an enterprise-wide transformation, not a software install.

The Senior Director, Customer Solutions sits at the intersection of an industry and a region. The platform exists. Your job is to enhance it for the use cases of your industry. You own customer deployments in your scope, and you own how Shipsy’s platform keeps building out for that vertical. Capability gaps that surface in one customer’s deployment become the next things you drive with engineering and take everywhere across the industry.

This is the senior-most operating role for your industry-and-region scope, with the authority, team, and compensation to match.

What you’ll own

• Every customer in your industry and region. Their outcomes are yours. How quickly they go live, how the platform serves them day to day, and how their deployments grow over time. All roll up to you.
• Deal shaping with Sales. You partner with our regional Sales leader from the first customer conversation. The people who will deliver are the people who scope.
• A team of 20–30. Engagement managers, deployment strategists, forward deployed engineers, and support specialists — organised into small squads, one per major account.
• Executive relationships. You are the personal senior contact at your region’s top five accounts.
• How your industry’s platform builds out. You and your team are the source of truth for how Shipsy’s platform evolves for your industry. New use cases that surface in one deployment become the next capability the platform ships across the vertical. Spot the gap, drive the capability with engineering, take it everywhere. P&L for your scope, platform ownership for your industry.
• Platform pull-through. What gets built into one customer becomes the blueprint the next ten deploy from.
• Hiring and developing leaders. The next generation of customer-facing leaders at Shipsy will come from the teams you build.

Who we’re looking for

• Senior leadership track record. Project Leader, Manager, or Senior Manager at a top-tier strategy firm (MBB, Big-4 strategy arms, or equivalent); or Head of Customer Success, Professional Services, or Customer Engineering at a high-growth enterprise SaaS company.
• Enterprise delivery at scale. Demonstrable track record of owning $20M+ of live enterprise revenue across multiple complex accounts, with 12–24 month deployment cycles.
• Technical fluency at the CXO level. You can walk a customer’s CIO through the architecture and the deployment plan, and own the system you’re describing.
• Operational instinct. You can walk an operations floor and see what’s actually broken, without waiting for a steering committee to tell you.
• Domain depth strongly preferred. Logistics, supply chain, transport, or comparable enterprise transformation experience.
• Practical fluency with AI. You understand why enterprise AI adoption is an organisational problem, not a feature problem, and you lead teams that build accordingly.
• Builder at heart. You think in systems and platforms. You’re hands-on with AI tools, and you’d rather build than brief.
• Willingness to travel. Multiple customer visits per quarter across the region. You live inside your customers’ world, not above it.
• Executive presence. Credible with a board-level sponsor, direct with an operations lead, coachable with your team.

Where the role sits

You report to our Vice President, Customer Solutions, and lead customer delivery and platform evolution for your industry-and-region scope. You’ll work alongside the regional Sales leader on commercial plans, partner with our product engineering leaders on how the platform builds out for your industry, and sit in our weekly customer review with the CEO.

We are hiring across the industry-region matrix. Each Senior Director is anchored in one industry vertical and one region, based in London, Gurugram, or Singapore. We prefer candidates based in, or willing to relocate to, these hubs.

About Shipsy

Shipsy is the logistics platform behind some of the largest enterprise supply chains in the world. Carriers, post and parcel operators, retailers, and FMCG companies use us to plan dispatch, run operations, settle invoices, and handle exceptions at global scale.

Where we are going. Most enterprise logistics still runs on spreadsheets, legacy ERPs, and tribal knowledge. We are replacing that with software that uses AI where it actually helps. Logistics is a multi-trillion-dollar industry that has been under-served by software for decades. We are changing that.

The scale today: - 275+ enterprise customers across 30+ countries - 5 billion+ shipments processed annually - 240+ carrier integrations - 7 global offices — Gurugram · Bengaluru · Dubai · Riyadh · Sydney · Amsterdam · Singapore - 300+ team members

Who we run: Aramex (65 countries, 18,000+ drivers, $27M annual savings delivered) · Heineken (2M+ trips across 70+ countries) · LATAM Cargo (Latin America’s largest airline group, $12B+ annual revenue) · Qatar Post (powers mail to 200+ countries) · Post Luxembourg (50%+ market share, $5M+/year savings) · Teleport (80% of Southeast Asia’s air-logistics network) · plus DPD, Smiths News, Apollo Pharmacy, argenx, Flipkart Minutes, Swiggy Instamart, and hundreds more.

Backed by $35M+ in venture capital from Peak XV Partners, A91 Partners, Info Edge, and others. Featured in the Gartner Magic Quadrant. SOC 2 Type II, ISO 27001, and GDPR compliant. 99.7% uptime SLA.

Trajectory. 50x revenue growth since 2020. Building toward $100M ARR and a public listing.

We are still a startup. Our real scale-up began in 2020 — and we have grown 50x since. Early enough that every senior hire shapes the next decade of the business. You are not joining a steady-state organisation with everything figured out. You will build the playbook, lead the team, and own the outcome — with the speed and agency of a startup and the scale of customers most startups never touch.

This is one of the most important leadership roles we are hiring for in 2026.