Deployment Strategist

About the role

The Deployment Strategist is embedded inside one of our strategic enterprise customers, paired with a forward deployed engineer and reporting into an Engagement Manager. Your job is to understand the customer’s operations better than most of their own employees, frame the highest-leverage problems to solve, and make sure we deliver.

It’s part product manager, part management consultant, part industry analyst. You translate a messy, human, operational reality into a clear problem statement. Then you work with your engineering partner to ship the solution that solves it.

If you were a Senior Associate or Consultant at MBB who genuinely loved the operations floor more than the deck; if you ran a supply-chain function and now want to build the product rather than buy it; if you’re an ex-founder who wants the agency of a startup with the leverage of a platform — this is the role.

What you’ll own

• Framing the problem. Diagnose the customer’s operational reality. Map current state, identify the highest-leverage opportunities, and build a sequenced transformation roadmap with measurable milestones.
• Pilots and proofs-of-concept. Before the contract is signed, you’re in the customer’s office running the discovery work that scopes the delivery. The people who will deliver are the people who scope.
• The day-to-day customer relationship. From operations supervisors up to business-unit heads. You’re the Shipsy face inside the account alongside your Engagement Manager.
• Solution design with your engineering partner. They build; you frame. You translate customer intent into clear solution requirements and AI workflow designs. You debate architecture. You sit in the same room.
• Adoption. Training, workshops, executive briefings, operational rollout. The solution working isn’t enough; the customer using it is the metric.
• Product feedback. Every insight you generate feeds our platform. Patterns you spot today become what the product does tomorrow — for every customer.
• Industry depth. Build expertise in your assigned vertical (logistics, transport, FMCG, retail). Become the person inside Shipsy whom colleagues ask when they have a question about that industry.

Who we’re looking for

• Top-tier consulting background preferred. Senior Associate or Consultant at MBB (McKinsey, BCG, Bain) or a Big-4 strategy arm (Strategy&, Monitor, Parthenon, EY-Parthenon), with a track record of ownership on multi-month client engagements.
• Or: equivalent ownership track. Ex-founder, ex-chief of staff, ex-strategy lead at a scale-up, or BU owner inside a logistics / transport / supply-chain company — anyone who has framed an ambiguous problem and shipped an outcome.
• Domain depth. Logistics, transport, supply chain, retail operations, or adjacent enterprise operations experience is a significant advantage. If you don’t have it, you can demonstrate fast ramp-up on technical and operational domains.
• Structured problem-solving. First-principles thinker. Comfortable with ambiguity. You structure what others find chaotic.
• You use AI tools in your work. Claude, GPT, agent frameworks, APIs. We’ll ask you to show us what you’ve built.
• Technical partner competence. You don’t need to code full-stack, but you can read an API spec, reason about a data pipeline, and have a substantive debate about how an agent should be structured.
• Executive presence plus operational grit. Credible in a CXO conversation, comfortable on an operations floor at dawn. Both, not either.
• Tier-1 education. IIT / NIT / BITS / equivalent, or top international institution.

Where the role sits

You work in a small team — typically one deployment strategist, one or two forward deployed engineers, and a support and training lead — led by an Engagement Manager who owns the overall customer outcome. You report into the Engagement Manager on your account, with a dotted line to the regional Senior Director, Customer Solutions for career development.

Travel is significant — expect 40–60% of your time on-site with your customer. The rest, you’re in our regional office with the other strategists in your region, comparing patterns and stress-testing each other’s roadmaps.

Progression is direct: strong strategists move into Engagement Manager roles within 18–30 months. This is the training ground for senior customer-facing leadership at Shipsy.

About Shipsy

Shipsy is the logistics platform behind some of the largest enterprise supply chains in the world. Carriers, post and parcel operators, retailers, and FMCG companies use us to plan dispatch, run operations, settle invoices, and handle exceptions at global scale.

Where we are going. Most enterprise logistics still runs on spreadsheets, legacy ERPs, and tribal knowledge. We are replacing that with software that uses AI where it actually helps. Logistics is a multi-trillion-dollar industry that has been under-served by software for decades. We are changing that.

The scale today: - 275+ enterprise customers across 30+ countries - 5 billion+ shipments processed annually - 240+ carrier integrations - 7 global offices — Gurugram · Bengaluru · Dubai · Riyadh · Sydney · Amsterdam · Singapore - 300+ team members

Who we run: Aramex (65 countries, 18,000+ drivers, $27M annual savings delivered) · Heineken (2M+ trips across 70+ countries) · LATAM Cargo (Latin America’s largest airline group, $12B+ annual revenue) · Qatar Post (powers mail to 200+ countries) · Post Luxembourg (50%+ market share, $5M+/year savings) · Teleport (80% of Southeast Asia’s air-logistics network) · plus DPD, Smiths News, Apollo Pharmacy, argenx, Flipkart Minutes, Swiggy Instamart, and hundreds more.

Backed by $35M+ in venture capital from Peak XV Partners, A91 Partners, Info Edge, and others. Featured in the Gartner Magic Quadrant. SOC 2 Type II, ISO 27001, and GDPR compliant. 99.7% uptime SLA.

Trajectory. 50x revenue growth since 2020. Building toward $100M ARR and a public listing.

We are still a startup. Our real scale-up began in 2020 — and we have grown 50x since. Early enough that every senior hire shapes the next decade of the business. You are not joining a steady-state organisation with everything figured out. You will build the playbook, lead the team, and own the outcome — with the speed and agency of a startup and the scale of customers most startups never touch.

The Deployment Strategist is one of the most critical new roles we are building. If you have spent your career learning how large, complex operating organisations work — and now want to use that knowledge to ship AI that actually runs them — this is the role.