Customer Solutions · Pod Role
Gurugram · Customer Site (Travel Required)
**The seat in one line.** You are the engineer who makes Shipsy live inside a global enterprise — configuring the platform, shipping the integrations, deploying the agents — and whose code becomes the paved highway for the next ten customers.
The Forward Deployed Engineer (FDE) is the highest-leverage technical role at Shipsy. It is modelled directly on the forward-deployed engineering function pioneered by Palantir — where the engineers closest to the customer’s real problems, with the most context, build the fastest, messiest, most valuable things first.
You are embedded inside one of our strategic enterprise accounts, paired with a Deployment Strategist, under an Engagement Manager. You configure Shipsy’s platform to the customer’s reality, build the integrations that make it usable, and ship the agent workflows that make it transformative. You trade perfect design for speed and impact. What you build is a gravel road — and the platform team paves it into a highway for the next ten customers.
This is not an engineering role that sits in a squad and ships tickets. It is an engineer who lives in the customer’s operations, understands their world better than most of their own employees, and makes Shipsy work for them personally.
We hire two complementary FDE profiles. Both are valid; the mix depends on the account.
Profile A — Engineering-deep. Strong software engineer from a high-growth technology company. IIT / NIT / BITS or equivalent. 3+ years of production engineering. Comfortable with ambiguity, comfortable owning a customer relationship, comfortable without a PM spec.
Profile B — Transformation-deep. Ex-MBB, GCC banking, or equivalent experience managing large-scale enterprise change programmes — with strong technical curiosity and hands-on AI fluency. You are not the person who shipped the backend, but you are the person who figured out why the backend needed to be rewritten.
Across both profiles, we are looking for:
You sit inside a pod led by an Engagement Manager, alongside a Deployment Strategist and a Support & Training lead. You report to the Engagement Manager for your account, with a dotted line to the regional Senior Director, Customer Solutions for career development. Your day-to-day is set by your customer’s needs — not by a central engineering sprint.
Travel to customer site is expected — typically 30 to 50 per cent of your time, sometimes more during go-live. When not on-site, you are in the Gurugram office with the other FDEs, peer-reviewing each other’s configurations and pattern-matching across accounts.
The progression path is clear. Senior FDEs become Engagement Managers. Exceptional FDEs carve out a platform patch of their own and move into Product Engineering to build the paved highway. A subset will move onto Shipsy’s AI Platform sub-org as Agent Engineers. The FDE function is the single largest source of senior talent we expect to develop over the next three years.
Shipsy is the AI-native System of Action for logistics — the operating layer behind some of the largest enterprise supply chains on earth.
Where we are going. Enterprise logistics still runs on spreadsheets, ERPs from the 1990s, and tribal knowledge. We are replacing all of that with an AI-native operating layer — one where intelligent agents plan, dispatch, settle, and resolve at global scale. Logistics is a multi-trillion-dollar industry that has not yet had its software revolution. We are building it.
The scale today: - 275+ enterprise customers across 30+ countries - 5 billion+ shipments processed annually - 240+ carrier integrations - 7 global offices — Gurugram · Bengaluru · Dubai · Riyadh · Sydney · Amsterdam · Singapore - 300+ team members
Who we run: Aramex (65 countries, 18,000+ drivers, $27M annual savings delivered) · Heineken (2M+ trips across 70+ countries) · LATAM Cargo (Latin America’s largest airline group, $12B+ annual revenue) · Qatar Post (powers mail to 200+ countries) · Post Luxembourg (50%+ market share, $5M+/year savings) · Teleport (80% of Southeast Asia’s air-logistics network) · plus Australia Post, DPD, Smiths News, Apollo Pharmacy, argenx, Flipkart Minutes, Swiggy Instamart, and hundreds more.
Backed by $35M+ in venture capital from Peak XV Partners, A91 Partners, Info Edge, and others. Featured in the Gartner Magic Quadrant. SOC 2 Type II, ISO 27001, and GDPR compliant. 99.7% uptime SLA.
Trajectory. 50x revenue growth since 2020. Building toward $100M ARR and a public listing.
We are still a startup. Our real scale-up began in 2020 — and we have grown 50x since. Early enough that every senior hire shapes the next decade of the business. You are not joining a steady-state organisation with everything figured out. You will build the playbook, staff the pod, and own the outcome — with the speed and agency of a startup and the scale of customers most startups never touch.
The Forward Deployed Engineer role is the most important technical function we are building. If you want to be the engineer who ships what a $5B logistics company actually runs on — not the engineer who ships a feature nobody uses — this is the seat.
Show your interest
A handful of questions — no résumé upload required. We review every submission personally and respond within 5 working days.
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