CEP

Courier, express, and parcel delivery, reimagined with AI.

End-to-end CEP operations platform: from pickup to last mile to settlement. AI agents that execute, not just report, across your entire parcel network.

Request a Demo See it in action
20%+ Driver productivity lift
60% Depot time reduction
5Bn+ Shipments processed annually
Live Agent Activity
Astra guided loading for 340 parcels — delivery sequence optimised
Clara resolved WISMO for Route 12 — driver not interrupted
Nexa matched 890 carrier invoices — 7 discrepancies caught

The Problem

CEP volumes are growing. Your margins aren't.

Depot bottlenecks

Manual sort, manual loading, manual runsheets. Drivers wait 70–120 minutes before a single delivery is made.

CX costs more than delivery

WISMO queries flood CX teams. Each call interrupts a driver and costs more than the last-mile delivery itself.

Growth adds headcount, not profit

Every volume increase requires proportional staffing increases because operations run on manual processes.

From linear scaling → to AI-powered operational leverage.

The Solution

AI-native CEP operations platform

From sort and load at the depot to doorstep delivery and settlement. Shipsy automates the entire CEP value chain.

📦

Guided Sort & Loading

Scan-driven sorting with audio and visual guidance. Parcels loaded in delivery sequence, first stop at the front.

🗺️

Intelligent Routing

Microcluster routes that learn from driver behaviour. Dynamic re-optimisation as conditions change throughout the day.

💬

Proactive CX

Clara handles WISMO, sends proactive ETAs, and rescues failed deliveries via WhatsApp before customers call.

POWERED BY AGENTFLEET

CEP operations, amplified by AI agents.

Astra optimises routes and guides drivers. Clara is a voice-first agent that handles WISMO via WhatsApp and live calls, rescues failed deliveries, and sends proactive ETAs. Nexa automates carrier settlement. Atlas monitors the entire network.

Learn about AgentFleet →

Astra

DRIVER OPERATIONS
Route optimisationGuided loadingNavigation

Clara

VOICE-FIRST CX AGENT
Voice & WhatsApp WISMONDR rescue callsProactive delay alerts

Proven Results

The results enterprises see

20%+
Driver productivity lift
Across courier and parcel operations
60%
Depot time reduction
Automated sort and guided loading
53-67%
Tier-1 ticket deflection
WISMO handled automatically by Clara
$27M
Annual savings
For a 74M-parcel global operator
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FAQ

Common questions

How does Shipsy improve depot operations for CEP? ▾

Guided loading sequences, scan-driven sorting, and automated runsheet generation eliminate manual processes, cutting depot dwell time by up to 60%.

Can Shipsy handle high-volume CEP operations? ▾

Yes. The platform processes 5Bn+ shipments annually across 30+ countries. It's built for the scale and speed that CEP operations demand.

How does the platform reduce WISMO costs? ▾

Clara proactively sends delivery updates via SMS and WhatsApp. When customers do contact support, Clara resolves queries automatically, reducing WISMO volume by up to 70%.

What CEP-specific features are available? ▾

Guided depot loading, microcluster routing, delivery window predictions, NDR rescue automation, driver gamification, and real-time fleet monitoring.

See CEP operations in action

Live demo tailored to courier, express, and parcel operations.

Request a Demo