GartnerRecognized in the 2026 Gartner® Magic Quadrant™ for TMSNiche Player · 3rd consecutive year
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LAST MILE DELIVERY

Last mile delivery that runs itself, from dispatch to doorstep.

Automate driver allocation, route optimisation, real-time tracking, and customer communications. Every delivery executed with AI precision.

The Problem

The last mile is where logistics promises are kept or broken.

Dispatch board · Zone 4Assigned by availability
D-2041D-2042D-2050D-2051D-2063
D-2063
JMJake Miller118%
ARAmy R.83%
BKBen K.39%
Assigned by gut · no capacity or proximity check
Order LM-77420 · trackingNo live ETA
DeliveryToday, 9am–6pmno live ETA
Inbound · last 6 min
ARWhere’s my order? It’s been all day.
TCAny update on my delivery time?
MGStill waiting — when will the driver arrive?
CX calls the driver · route interrupted mid-run
WISMO tickets today214
Failed attempts · todayRepeat failures
#1Not home · no safe drop-offFailed
#2Wrong address · unit not foundFailed
#3Re-attempt · recipient unavailableFailed
Redelivery cost · this run▲ $840

From reactive last mile → to AI-driven delivery execution.

The Solution

End-to-end last mile automation

From dispatch to doorstep, Shipsy automates every decision point in the last mile with AI that acts, not just reports.

AI Route Optimisation
Route optimisation
Route intelligence map
AI Dispatch · Control Tower Matched in 4.2s
Order ORD-4471
SLA 2 hr
Matching driverScored on proximity · capacity · skill · SLA
Best matchJM
Jake Miller
ETA 6 min
94
EC
Emma Carter
ETA 9 min
81
CF
Cody Fisher
ETA 12 min
68
SD
Sarah Delgado
ETA 15 min
52
Assigned → Jake Miller · JM
9:41
Live tracking
Order #SG-4471 · on the way
JD
Your address
Arriving in
12 min
JM
Jake MillerVan · Fleet 12 · ★ 4.9
Live · 2 stops away · 1.2 km

POWERED BY AGENTFLEET

Last mile delivery, amplified by AI agents.

Ops Agent guides drivers with real-time route adjustments. CX Agent is a voice-first agent that proactively updates customers via WhatsApp and voice calls, verifies addresses before dispatch, and reschedules deliveries without human intervention. CT Agent monitors SLAs and auto-escalates exceptions.

Learn about AgentFleet →
Ops Agent

Route optimisation · Navigation · Stop sequencing

Ops Agent
Signal
Jurong West overloaded — 5 routes at risk
Ops Agent
Detects the imbalance
Ops Agent
Rebalances 5 sub-zones
Ops Agent
Reallocates pickups to a nearby vehicle
Done
Hub notified · capacity restored

Proven Results

The results enterprises see

23%
Cost per shipment reduction
Through optimised routing and dispatch
15-20%
Driver productivity increase
Fewer wasted kilometres and idle time
30%+
Failed delivery reduction
Intelligent exception handling and NDR rescue
53-67%
Tier-1 ticket deflection
CX Agent resolves WISMO via voice and WhatsApp
DPDAramexHEINEKENKellogg'sNippon ExpressSubwayDecathlonAsendiaQatar PostMaldives PostPOST LuxembourgApolloCatalentargenxGMGFlowardANCLuluTeleportE7FlipkartAujan Coca-ColaBDO UnibankDPDAramexHEINEKENKellogg'sNippon ExpressSubwayDecathlonAsendiaQatar PostMaldives PostPOST LuxembourgApolloCatalentargenxGMGFlowardANCLuluTeleportE7FlipkartAujan Coca-ColaBDO Unibank

See it in action

Case Study

A global pizza delivery chain increased on-time deliveries 24% and cut allocation time 77%

Global Pizza Delivery Chain · Food & QSR · Last Mile

24% increase in on-time deliveries 77% acceleration in the delivery dispatch process
Read the case study

FAQ

Common questions

How does Shipsy's route optimisation work?

Shipsy uses machine learning to generate optimal routes considering traffic patterns, delivery windows, vehicle capacity, driver skills, and real-time conditions. Routes adjust dynamically as conditions change throughout the day.

Can Shipsy handle same-day and next-day delivery?

Yes. The platform supports configurable delivery SLAs from same-hour to multi-day windows, with AI dispatch that matches urgency to available capacity in real time.

How does the platform reduce failed deliveries?

Through predictive delivery windows communicated proactively, geofence-based validation to prevent fake attempts, and CX Agent's automated NDR rescue that re-engages customers before returns are triggered.

What integrations are available?

Shipsy integrates with 240+ carriers, major e-commerce platforms, ERP systems, and existing TMS solutions via API. The platform connects to your existing tech stack without requiring replacement.

How quickly can we deploy?

Most enterprises are live within 8–12 weeks, with a phased rollout that starts with a pilot depot and scales from there. No big-bang replacement required.

Act on decisions.
Amplify outcomes.

Logistics is too critical for reactive systems. The world’s leading enterprises are amplifying their teams with AI that acts, so their people can focus on what matters most.

Talk to Shipsy