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PHARMACY RETAIL

Every prescription, delivered right. Pharmacy logistics from shelf to doorstep.

Rx and OTC delivery, store-to-door omnichannel, click-and-collect, and returns, unified on one AI-native platform that plans, executes, tracks, and settles.

Pharmacist dispensing prescriptions at a pharmacy
Illuminated green pharmacy cross sign
Assorted prescription medicines in blister packs
Prescription medicine bottle with capsules

The Problem

Patients expect their medicine fast, and exactly right. Most pharmacy delivery stacks can’t keep up.

Across store fulfilment, online Rx, and on-demand the same three gaps quietly bleed service — decisions made too slow, too manual, and with too little shared visibility.

Route R-18 · fixed daily planNot adapting
Same route, every day
Planned capacity36%
Demand today+240%
Cost per drop, drifting up▲ +0%
Channel visibilityNo shared view
Pharmacy stores
● tracked
?
Online Rx
no signal
?
Quick commerce
no signal
Blind across channels — an Rx promise breaks in a store's blind spot.
Delivery reconciliation · todayDisputes open
Stop 14e-POD captured · cash $420OK
Stop 22e-POD missingFlag
Stop 27Cash short $40Dispute
Stop 31ID not verifiedDispute
Open disputes this week6

End-to-End Coverage

One network. Every omnichannel flow.

The same network — distributors, the cold-store DC and pharmacies — carries every journey: cold-chain replenishment flows into the pharmacies, then each prescription is fulfilled home, in-store or to a locker, all on one platform.

INBOUNDREPLENISHMENTDoorstepPATIENTIn-storePATIENTLockerPATIENTDistributorsORIGINPharmacy DCCOLD STOREPharmaciesFULFILMENT NODE
Home deliverye-commerce & express Rx to the doorstep
Click & collectreserve online, pick up in-store
Locker / PUDOlockers & pickup points, with ID check

The Solution

End-to-end pharmacy logistics, physical and digital

Shipsy replaces fragmented delivery systems with one platform covering store fulfilment, online Rx delivery, click-and-collect, returns, and settlement.

AI Planning & Optimisation

A 200+ constraint optimiser selects vehicle mix, plans multi-drop routes, and allocates to owned or outsourced fleet across store, online and on-demand orders — so every delivery window is met at the lowest cost to serve.

  • 200+ constraint route & load optimisation
  • Owned vs outsourced fleet mix, auto-recommended
  • Store fulfilment, online Rx & click-and-collect in one plan
Multi-drop routingStore-as-fulfilment-nodeOwned + 3PL
Route load plan Optimised
Vehicle fill 97%
-12%
Cost / drop
60 / 40
Owned / outsourced

Driver App & ePOD

Real-time trip management with proof of delivery — signature, image, timestamp, and optional ID or age verification — captured at every doorstep and synced to the order automatically.

  • Real-time trip management
  • ePOD: signature · image · timestamp
  • Optional Rx ID / age verification & cold-pack handling
Rx proof of deliveryID / age verificationAuto order sync
9:41
Delivery
Stop 22 · Riverside Pharmacy
JM
Riverside Pharmacy
14:02● on time12 parcels
Proof of delivery
Photo
Signature
Barcode
Cash collected · $420reconciled
Received by · Pharmacist on duty
Delivered

Multi-Carrier Orchestration

Owned fleet and multiple 3PLs, orchestrated from one platform — with auto-allocation based on cost, SLA, and capacity across every pharmacy delivery.

  • Owned fleet + 3PLs on one platform
  • Auto-allocation by cost, SLA & capacity
  • Store, doorstep & on-demand in one flow
Cost · SLA · capacityAuto-allocationMulti-3PL
Carrier allocation Auto-allocated
Regional 3PL Best2-day · 99% SLA$4.20
National 3PL2-day · 97% SLA$4.65
In-house fleet3-day · 95% SLA$3.98
Allocated on cost · SLA · capacityAllocate

POWERED BY AGENTFLEET

Four agents. Every stage of the pharmacy chain.

From order to the doorstep — and the settlement behind it — four AI agents run the work end-to-end. Humans step in only on exception.

Learn about AgentFleet →
Ops Agent
20%↑ driver productivity

Guides drivers across store, online Rx and on-demand runs — builds multi-drop routes and captures ePOD at every doorstep.

Ops Agent
Signal
Downtown zone overloaded — 5 Rx routes at risk
Ops Agent
Detects the imbalance
Ops Agent
Rebalances 5 sub-zones
Ops Agent
Reallocates pickups to a nearby vehicle
Done
Hub notified · capacity restored

Proven Results

The results pharmacy chains see

18%
Delivery TAT reduction
Leading online pharmacy chain
20min
Saved per delivery
Through AI route optimisation
2×
Order volume, no added headcount
Same team, double the orders
DHLUPSDPDAramexWalmartCoca-ColaRelianceHEINEKENKellogg'sNippon ExpressSubwayDecathlonAsendiaQatar PostMaldives PostPOST LuxembourgApolloCatalentargenxGMGFlowardANCLuluTeleportE7DHLUPSDPDAramexWalmartCoca-ColaRelianceHEINEKENKellogg'sNippon ExpressSubwayDecathlonAsendiaQatar PostMaldives PostPOST LuxembourgApolloCatalentargenxGMGFlowardANCLuluTeleportE7

FAQ

Common questions

Can Shipsy handle prescription (Rx) and OTC delivery?

Yes. Shipsy runs Rx, OTC and wellness delivery across store-to-door, click-and-collect and on-demand, with proof of delivery and optional ID or age verification captured at the doorstep.

Does it manage temperature-sensitive medicines?

Yes. Cold-pack and temperature-sensitive orders are tracked end-to-end, with the correct handling and proof captured in the driver app at every delivery.

Can it run store, online and quick-commerce fulfilment together?

Yes. One platform routes orders across pharmacy stores, dark stores and warehouses, picks the optimal fulfilment point, and allocates to owned fleet or 3PLs automatically.

Can the platform manage both own fleet and 3PL deliveries?

Yes. Shipsy orchestrates owned fleet, dedicated fleet, and outsourced 3PL deliveries on one platform, with auto-allocation based on cost, capacity, and SLA performance.

What results have pharmacy chains achieved?

A leading online pharmacy chain cut delivery turnaround time by 18%, saved around 20 minutes per delivery through route optimisation, and doubled order volumes without adding headcount.

Act on decisions.
Amplify outcomes.

Logistics is too critical for reactive systems. The world’s leading enterprises are amplifying their teams with AI that acts, so their people can focus on what matters most.

Talk to Shipsy