GartnerRecognized in the 2026 Gartner® Magic Quadrant™ for TMSNiche Player · 3rd consecutive year
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RETAIL

From warehouse to doorstep. Retail logistics that keeps every promise.

Physical replenishment, e-commerce delivery, click-and-collect, and returns, unified on one AI-native platform that plans, executes, tracks, and settles.

Last-mile delivery
Hub and sortation
Driver app
Live network

The Problem

Retail customers expect precision. Most logistics stacks deliver chaos.

Across replenishment, e-commerce, and returns the same three gaps quietly bleed margin — decisions made too slow, too manual, and with too little shared visibility.

Route R-18 · fixed daily planNot adapting
Same route, every day
Planned capacity36%
Demand today+240%
Cost per drop, drifting up▲ +0%
Channel visibilityNo shared view
Store replen
● tracked
?
E-commerce
no signal
?
Returns
no signal
Blind across channels — an online promise breaks in a store's blind spot.
Delivery reconciliation · todayDisputes open
Stop 14e-POD captured · cash $420OK
Stop 22e-POD missingFlag
Stop 27Cash short $40Dispute
Stop 31Unsigned deliveryDispute
Open disputes this week6

End-to-End Coverage

One network. Every omnichannel flow.

The same network — suppliers, DCs and stores — carries every journey: replenishment flows into the stores, then each order is fulfilled home, in-store or to a locker, all on one platform.

Suppliers
Origin
Stage 01 · Inbound & Plan
Source → slot → serviceability
Omni-channel order capture
Slot & yield orchestration
Dynamic delivery pricing
Live serviceability & capacity
Address intelligence & zoning
DC & Warehouse
Distribution
Stage 02 · Allocate & Route
Allocate → optimize → dispatch
Rule-based multi-carrier allocation
AI route optimization (200+ constraints)
Own-fleet vs 3PL & vehicle-mix
Load & trip building
Driver assignment
Stores & Dark Stores
Fulfilment node
Stage 03 · Fulfil & Serve
Deliver → prove → serve
Driver-app execution
Live tracking + predictive ETA
Geofenced ePOD
Home · click & collect · locker
Returns, ratings & NDR
Customer
Doorstep · store · locker
Runs across every stage
Control Tower Agent
Autonomous exception handlingPlan-vs-actual digital twinPerformance metrics & alerts
CX Agent
Live tracking + ETAProactive WISMO alertsDelivery validation
Finance Agent
Rate contracts & invoicingCarrier settlementCash & reconciliation

The Solution

End-to-end retail logistics, physical and digital

Shipsy replaces legacy SAP TMS and fragmented systems with one platform covering replenishment, e-commerce delivery, returns, and settlement.

AI Planning & Optimisation

A 200+ constraint optimiser selects vehicle mix, plans routes, and allocates to owned or outsourced fleet — reducing transport cost by 12% and increasing deliveries per vehicle by 24%.

  • 200+ constraint route & load optimisation
  • Owned vs outsourced fleet mix, auto-recommended
  • Replenishment, e-com & click-and-collect in one plan
-12% transport cost+24% deliveries/vehicle+31% vehicle utilisation
Route load plan Optimised
Vehicle fill 97%
-12%
Cost / drop
60 / 40
Owned / outsourced

Driver App & ePOD

Real-time trip management and store-level delivery workflows, with ePOD capture — signature, image and timestamp — synced with invoice records automatically.

  • Real-time trip management
  • ePOD: signature · image · timestamp
  • Auto-synced with invoice records
+20% driver productivityStore-level workflowsAuto invoice sync
9:41
Delivery
Stop 22 · Riverside Market
JM
Riverside Market
14:02● on time18 cartons
Proof of delivery
Photo
Signature
Barcode
Cash collected · $420reconciled
Received by · Store manager, Bay 4
Delivered

Multi-Carrier Orchestration

Different 3PLs for first, middle, and last mile, orchestrated from one platform — with auto-allocation based on cost, SLA, and capacity.

  • Owned fleet + 3PLs on one platform
  • Auto-allocation by cost, SLA & capacity
  • First / middle / last mile in one flow
Cost · SLA · capacityAuto-allocationMulti-3PL
Carrier allocation Auto-allocated
Regional 3PL Best2-day · 99% SLA$4.20
National 3PL2-day · 97% SLA$4.65
In-house fleet3-day · 95% SLA$3.98
Allocated on cost · SLA · capacityAllocate

Yield & Slot Management

Turn delivery capacity into a margin lever — AI prices every slot by demand and route profitability, steers shoppers to greener off-peak windows, and locks the price at checkout.

  • Dynamic slot pricing on demand, time & route-profit signals — floor-protected
  • Green-slot steering to lift truck fill and hit sustainability targets
  • Live checkout API: only open slots, computed price, session price-lock
Dynamic pricingGreen slots~87% slot fill
Slot View Live yield
Hub 4459BrusselsHome DeliveryDayWeek
08:00–10:0031%€4.99Green
10:00–12:0070%€5.49
12:00–14:0088%€6.49Peak
14:00–16:0045%€4.49Green
16:00–18:0062%€5.49
Dynamic price · floor-protected€4.99 locked

POWERED BY AGENTFLEET

Four agents. Every stage of the retail chain.

From replenishment planning to the doorstep — and the settlement behind it — four AI agents run the work end-to-end. Humans step in only on exception.

Learn about AgentFleet →
Ops Agent
20%↑ driver productivity

Guides drivers across store replenishment and e-commerce runs — builds multi-drop routes and captures ePOD at every store and doorstep.

Ops Agent
Signal
Jurong West overloaded — 5 routes at risk
Ops Agent
Detects the imbalance
Ops Agent
Rebalances 5 sub-zones
Ops Agent
Reallocates pickups to a nearby vehicle
Done
Hub notified · capacity restored

Customer Spotlight

Hear it from them, not us.

The operators running their businesses on Shipsy — on camera, unscripted.

Running QSR delivery at scale, on Shipsy.
Amin · KFG Quick-service restaurant delivery, at scale

Proven Results

The results retail enterprises see

31%
Vehicle utilisation increase
Across owned and outsourced fleet
24%
More deliveries per vehicle
Through AI route optimisation
12%
Transport cost reduction
End-to-end logistics savings
15%
Schedule adherence improvement
Against planned delivery windows
DPDAramexHEINEKENKellogg'sNippon ExpressSubwayDecathlonAsendiaQatar PostMaldives PostPOST LuxembourgApolloCatalentargenxGMGFlowardANCLuluTeleportE7FlipkartAujan Coca-ColaBDO UnibankDPDAramexHEINEKENKellogg'sNippon ExpressSubwayDecathlonAsendiaQatar PostMaldives PostPOST LuxembourgApolloCatalentargenxGMGFlowardANCLuluTeleportE7FlipkartAujan Coca-ColaBDO Unibank

See it in action

Case Study

DMart cut incidental logistics costs 34% and raised customer satisfaction 64% with real-time tracking

DMart · Retail · Shipment Tracking

34% reduction in incidental logistics costs 64% increase in customer satisfaction scores 37% decrease in ETA SLA breaches
Read the case study

FAQ

Common questions

Can Shipsy replace our existing SAP TMS?

Yes. Shipsy has replaced SAP TMS for Fortune 100 retailers, providing a single platform for managing the end-to-end shipment lifecycle across 25+ business verticals with over 1M shipments per day.

How does omni-channel order routing work?

AI evaluates inventory, proximity, delivery SLA, and cost to select the optimal fulfilment point (store, warehouse, or dark store) and allocates to the best carrier automatically.

Can the platform manage both own fleet and 3PL deliveries?

Yes. Shipsy orchestrates owned fleet, dedicated fleet, and outsourced 3PL deliveries on one platform, with auto-allocation based on cost, capacity, and SLA performance.

How does the platform handle store replenishment?

The AI optimiser considers 200+ constraints to plan replenishment routes, select vehicle mix, and schedule store delivery windows. Drivers execute via the mobile app with ePOD capture at every stop.

What results have retail enterprises achieved?

A Fortune 100 retailer saw 31% vehicle utilisation increase, 24% more deliveries per vehicle, and 12% transport cost reduction. A Middle East fashion retailer saved 12% in transport costs with 31% own-fleet utilisation improvement.

Act on decisions.
Amplify outcomes.

Logistics is too critical for reactive systems. The world’s leading enterprises are amplifying their teams with AI that acts, so their people can focus on what matters most.

Talk to Shipsy