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FOOD, GROCERY & QUICK COMMERCE

Food, grocery, and quick commerce. Delivered in minutes, at scale.

One platform for food delivery, grocery, and quick commerce. Intelligent dispatch, route optimisation, driver gamification, and AI-driven customer experience, all on the same stack powering every hyperlocal vertical.

Courier delivering a food order
Grocery order delivered to the door
Quick-commerce ordering app
Delivery rider in transit

The Problem

Quick commerce margins are razor-thin. Every wasted minute costs money.

At 10–30 minute promises, the economics live or die on three things — dispatch speed, driver retention, and whether the whole thing still works at peak.

Live order Q-4471 · promise 00:15Dispatch lagging
Manual allocation · static clubbing
Promise window15:00
Dispatch delay+2:00
On-time risk, climbing▲ +0%
Rider roster · todayChurn risk
R-14Active · 32 tripsOK
R-22Earnings unclearFlag
R-27No payout visibilityAt risk
R-31Left for competitorChurned
Riders lost this week6
Peak surge · 10,000 orders/hrManual breaks
Allocation
● live
!
Roster
manual
!
Tracking
disconnected
Manual allocation, rosters and tracking buckle at peak — orders queue, SLAs slip.

The Solution

Every dimension of quick commerce, covered

A fully integrated platform covering route intelligence, driver experience, customer communication, predictive analytics, and AI-driven operations.

Intelligent Dispatch & Routing

Auto-allocation with dynamic order clubbing, geocoding and geofencing. AI routes optimise for speed, cost, and driver capacity simultaneously.

  • Dynamic order clubbing & geofencing
  • Auto-allocation to the nearest capable rider
  • Routes optimised for speed, cost & capacity
+20% driver productivity<30 min deliveryDynamic clubbing
Dispatch board Auto-allocated
Ana M. Nearest0.4 km · idle6 min
Diego R.0.9 km · 1 order9 min
Mia K.1.6 km · 2 orders13 min
3 orders clubbed · Zone 4Assign

Driver Management & Gamification

Driver app with training, roster, real-time payout visibility, leaderboards and achievement incentives — making your platform driver-preferred.

  • Real-time earnings & payout visibility
  • Leaderboards & achievement incentives
  • Roster & training, in-app
+20% driver productivityDriver-preferredFair payouts
9:41
Leaderboard
How Scoring Works?
Liam Williams
21st Oct'25 · 20th Nov'25
480
Score
#47
Hub Ranking
Updated 2 hours ago10 Days Left
Performance Breakdown
2
LW
You
Liam Williams
512
CF
Cody Fisher520
3
BG
Barry Grant493

Predictive Analytics & AI Agents

ETA estimation, demand forecasting, driver nudges, churn prediction and LIA-powered incident handling — driving operational efficiency autonomously.

  • Demand forecasting & ETA estimation
  • Churn prediction & driver nudges
  • LIA-powered incident handling
-65% resolution time<30 min deliveryAutonomous
Control TowerLive · 18:42
3.1kActive
7Predicted
7Auto-resolved
Predictive feed · closed-loop
Demand surge predictedZone 4 · +180% in 20 min
Predicted✓ Ops Agent · pre-positioned
Churn riskRider R-27 · earnings dip
Flagged✓ CX Agent · nudge sent
ETA breach risk#Q-4402 · 3 min buffer
Detected✓ CT Agent · re-batched
Resolved autonomously — humans only on escalation

POWERED BY AGENTFLEET

Three agents. The whole delivery flow.

From dispatch to the doorstep — and the customer conversation in between — three AI agents run quick-commerce operations end-to-end. Humans step in only on exception.

Learn about AgentFleet →
Ops Agent
20%↑ driver productivity

Real-time route guidance, gamification and payout answers that keep riders productive and on-platform.

Ops Agent
Signal
Jurong West overloaded — 5 routes at risk
Ops Agent
Detects the imbalance
Ops Agent
Rebalances 5 sub-zones
Ops Agent
Reallocates pickups to a nearby vehicle
Done
Hub notified · capacity restored

Proven Results

The results quick commerce platforms see

20%
Driver productivity improvement
Through real-time route guidance and AI dispatch
30%
Inbound support reduction
CX Agent handles queries via WhatsApp automatically
<30min
Average delivery time
From order to doorstep at scale
65%
Problem resolution time reduction
CT Agent · autonomous control tower
DPDAramexHEINEKENKellogg'sNippon ExpressSubwayDecathlonAsendiaQatar PostMaldives PostPOST LuxembourgApolloCatalentargenxGMGFlowardANCLuluTeleportE7FlipkartAujan Coca-ColaBDO UnibankDPDAramexHEINEKENKellogg'sNippon ExpressSubwayDecathlonAsendiaQatar PostMaldives PostPOST LuxembourgApolloCatalentargenxGMGFlowardANCLuluTeleportE7FlipkartAujan Coca-ColaBDO Unibank

Customer Spotlight

Hear it from them, not us.

The operators running their businesses on Shipsy — on camera, unscripted.

Running QSR delivery at scale, on Shipsy.
Amin · KFGQuick-service restaurant delivery, at scale

See it in action

Case Study

India's largest eCommerce brand launched its quick commerce vertical and scaled 10-minute delivery using Shipsy

India's Largest eCommerce Brand · Quick Commerce · Last Mile

15-20 new darkstores added monthly at launch 2,000+ orders per store per day at peak 99% automated rider allocation
Read the case study

FAQ

Common questions

What scale can Shipsy handle for quick commerce?

Shipsy powers last-mile operations for platforms processing millions of orders. The platform is built for the speed and scale that quick commerce demands, from instant dispatch to real-time fleet rebalancing.

How does dynamic order clubbing work?

AI automatically identifies compatible orders from nearby pickup and delivery points, batching them into single driver trips in real time, improving unit economics without sacrificing delivery speed.

How does driver gamification improve retention?

Performance leaderboards, achievement-based rewards, real-time earnings visibility, and instant payout processing turn every shift into a feedback loop, making your platform the one drivers prefer.

What predictive capabilities are available?

ETA estimation, demand forecasting by zone and time, driver churn prediction, driver nudges for performance improvement, and automated incident detection and resolution via LIA.

How does the platform handle multiple delivery verticals?

Shipsy supports quick commerce, fashion delivery, food delivery, and omnichannel fulfilment on one platform, each with vertical-specific workflows, SLAs, and operational logic.

Act on decisions.
Amplify outcomes.

Logistics is too critical for reactive systems. The world’s leading enterprises are amplifying their teams with AI that acts, so their people can focus on what matters most.

Talk to Shipsy